Effective Date: July 29, 2026

Cheery Tails ("we," "us," or "our") is committed to protecting the privacy and personal information of our users. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our mobile application and website (collectively, the "Platform").

1. Platform Overview

Cheery Tails is a pet boarding platform designed to connect pet owners with verified pet boarding centers while providing boarding owners with a dedicated platform to manage their facilities, bookings, availability, and payments.

Pet Owners

• Register and create an account.
• Browse available pet boarding centers.
• View boarding center details.
• Check boarding availability and capacity.
• View boarding charges.
• Book boarding services.
• Make secure payments through the app.
• Manage bookings and booking history.

Boarding Owners

• Register as a boarding provider.
• Create and manage boarding center profiles.
• Display boarding facility information.
• Update boarding capacity and availability.
• Set boarding charges.
• Receive and manage bookings.
• Track booking history and payments.

2. Data Collection and Use

Pet Owner Information

What we collect:

• Full Name
• Email Address
• Mobile Number
• Password (stored securely using industry-standard security practices and never displayed in plain text).
• Pet Information, including name, species, breed, age, gender, weight, vaccination details, medical conditions, dietary requirements, behavioral notes, and other information voluntarily provided by the pet owner.

Why we collect it:

• Create and manage your account.
• Authenticate users securely using passwords and email OTP verification.
• Allow pet owners to create and manage pet profiles.
• Help boarding providers understand each pet's care requirements.
• Process bookings and payments.
• Provide booking confirmations, reminders, and account notifications.
• Maintain booking and payment history.
• Provide customer support.
• Improve the safety and quality of boarding services.

Pet Boarding Owner Information

What we collect during registration:

• Full Name
• Email Address
• Password (stored securely using industry-standard security practices and never displayed in plain text).
• Mobile Number
• Alternate Contact Number
• Emergency Contact Name
• Emergency Contact Number
• Business Name
• Boarding Center Name
• Address
• Address Line 2
• City
• State
• PIN Code
• Property Type
• Fencing Status
• Supervision Level
• Total Boarding Capacity
• Description of Boarding Facility
• Accepted Pet Types
• Boarding Charges for Supported Pet Types
• Size and Weight Restrictions
• Age Preferences
• Required Vaccinations
• Boarding Services Offered
• Amenities Available
• Vaccination Policy
• Veterinary Clinic Name
• Veterinary Clinic Address
• Veterinary Clinic Contact Number
• Business Registration or License Number (if provided)
• Insurance Provider Name
• Insurance Policy Number
• Insurance Expiry Date
• Opening Time
• Closing Time
• Special Instructions
• Authorized Person Name
• Digital Signature
• Signature Date
• Confirmation of Acceptance of Terms and Conditions

Why we collect it:

• Create and verify boarding owner accounts.
• Create and display boarding center listings.
• Allow pet owners to search and compare boarding facilities.
• Display accepted pet types, services, amenities, pricing, and operating hours.
• Manage boarding capacity and availability.
• Process booking requests and payments.
• Provide emergency contact and veterinary information when necessary.
• Verify business identity and licensing where applicable.
• Comply with legal, regulatory, and insurance requirements.
• Communicate important account, booking, and operational updates.

Booking Information

What we collect:

• Pet details provided during booking.
• Selected boarding center.
• Booking dates and duration.
• Booking preferences or special requests.
• Booking history.
• Booking status.
• Payment status.

Why we collect it:

• Process and manage boarding reservations.
• Share booking information with the selected boarding provider.
• Maintain booking records and history.
• Provide booking updates and notifications.
• Improve the quality and reliability of our services.

Payment Information

Payments are processed securely through trusted third-party payment gateway providers. Cheery Tails does not store complete debit card numbers, credit card numbers, CVV, UPI PINs, bank account credentials, or other sensitive payment authentication information on its servers.

3. Data Sharing

We respect your privacy and do not sell your personal information. Your information may be shared only:

• With the selected boarding provider to fulfill your booking.
• With trusted payment gateway providers for payment processing.
• With service providers assisting us in operating the Platform.
• When required by applicable law or legal authorities.

4. Data Security

We take appropriate technical and organizational measures to protect your personal information.

• Encryption in Transit: All communication between your device and our servers is protected using TLS encryption.
• Secure Storage: User information is stored on secure servers with access restricted to authorized personnel.

5. Data Retention and Deletion

We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, enforce our agreements, and protect our legitimate business interests.

Account Deletion

You may request deletion of your account and associated personal information by contacting us at the email address provided in the Contact Us section of this Privacy Policy. Upon receiving and verifying your request, we will process the deletion of your account and personal information within 7 business days, except where we are required or permitted by law to retain certain information for legal, regulatory, security, fraud prevention, or legitimate business purposes.

6. Device Permissions

The app may request the following permissions only when required:

• Photos / Media: To select images for upload.
• Notifications: To receive booking confirmations, reminders, and payment updates.

7. Device Identifiers (Firebase Notifications)

Cheery Tails uses Firebase Cloud Messaging (FCM) to deliver push notifications. Firebase may generate unique device identifiers solely for delivering notifications. These identifiers are not used for advertising purposes and are never sold to third parties.

8. Children's Privacy

Cheery Tails is intended for users who are at least 18 years old. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated Effective Date. Users are encouraged to review this Privacy Policy periodically.

10. Contact Us

If you have any questions regarding this Privacy Policy or our data practices, please contact us:

Cheery Tails
Email: support@cheerytails.com
Website: https://www.cheerytails.com

Last Updated: July 29, 2026